Refund policy
We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase is required
How to Start a Return
To start a return, you can contact us at:
If your return is accepted, we will provide instructions on how to proceed.
⚠️ Items sent back without first requesting a return will not be accepted.
Return Address
Returns can be processed by contacting us at:
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
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Personal care and beauty products
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Perishable goods
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Custom or personalized items
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Sale items or gift cards
Exchanges
To exchange an item, please return the original item first. Once accepted, you can place a new order.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refunds are processed within 5–10 business days.
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Refunds will be issued to your original payment method
If more than 15 business days have passed, please contact us at:
Thank you for shopping with BuyArabia.